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Real People.
Real Answers.

No chatbots. No scripts. Our team responds within 2 hours on weekdays. We believe the people who trust us with their fragrance deserve actual humans on the other end.

How to Reach Us

Pick Your Channel

Every channel leads to the same place — a real person who cares.

WhatsApp

+91 99999 99999

⚡ Replies within 30 minutes

Chat Now

Email

hello@jpatelier.in

📧 Replies within 2 hours

Send Email

Phone

+91 99999 99999

📞 Mon–Sat, 9AM – 7PM IST

Call Now

Instagram

@jpatelier

🌟 DM for fastest response

Follow & DM
Inside the JP Atelier studio
Write to Us

Every message
gets a human reply.

Our Details

Everything
You Need.

General Enquiries

hello@jpatelier.in

Responds within 2 business hours

Orders & Shipping

orders@jpatelier.in

Track orders, returns, exchanges

Wholesale & Trade

trade@jpatelier.in

Bulk orders, B2B partnerships

Phone & WhatsApp

+91 99999 99999

Mon–Sat, 9:00 AM – 7:00 PM IST

Business Hours (IST)

Monday – Friday 9:00 AM – 7:00 PM
Saturday 10:00 AM – 5:00 PM
Sunday Closed
Email Response Within 2 hours

"Every message we receive is read by a real person on our team — not a chatbot, not an outsourced agent. You'll always get a real answer from someone who actually knows about fragrance."

— Ananya R., Co-Founder

Send Us a Message

Whether it's a question about a fragrance, a return, or just curiosity about how we make our EDP — we'd love to hear from you.

🔒 Your information is never shared or sold. Ever.

Traditional perfumery heritage
Visit Us

Our doors are
always open.

Find Us

The Atelier

Where every JP Atelier fragrance begins its journey. By appointment only.

JP Atelier studio interior — perfume workbench and ingredient shelves

JP Atelier, 204 Fragrance Quarter, Connaught Place

New Delhi — 110001 · By Appointment

Visit Us

JP Atelier Flagship Studio

Experience our full collection in person. Our team will guide you through each fragrance, explain the ingredients, and help you find your signature scent. Visits are by appointment only to ensure you receive our complete attention.

Address

204, Fragrance Quarter
Connaught Place
New Delhi — 110001

Studio Hours

Tuesday – Saturday
11:00 AM – 6:00 PM IST
By appointment only

Book a Studio Visit on WhatsApp
Natural perfume ingredients
Common Questions

Got questions?
We've got answers.

Common Questions

Before You Message Us

These answer 80% of what people ask us. If yours isn't here — just message us.

Still can't find what you're looking for? Every enquiry is answered personally within 2 hours.

Email Us Directly
Orders are processed within 24 hours. Standard delivery takes 2–4 business days across India. You'll receive a tracking link as soon as your order ships. All orders include free express shipping — no minimum required.
Email orders@jpatelier.in or WhatsApp us within 30 days of delivery. We'll arrange a free pickup and process your full refund within 48 hours. No forms, no questions, no hassle. We trust you.
Yes. Scan the QR code on your bottle. It takes you to a live page showing your specific batch's lab test results, ingredient origins, and production date. If the QR code doesn't work or redirects somewhere unexpected, contact us immediately.
Every single order comes in our signature matte black gift box with gold tissue paper and a handwritten note option. No extra charge. If you'd like a custom message included, just add it in the order notes at checkout.
Try our Discovery Kit — 5 × 5ml samples of our bestsellers for ₹1,990. It's the easiest way to find your signature without committing to a full bottle. Or just WhatsApp us and describe the scents you love — our team will guide you personally.
Yes. We work with luxury hotels, spas, corporate gifting agencies, and boutique retailers. Email trade@jpatelier.in with your requirements. Minimum order for wholesale is 50 units. We offer competitive pricing and custom packaging for B2B clients.